FAQ / Changes in ticket / Involuntary change of date/route
Involuntary change of date/route
Involuntary are the changes caused by the
event beyond the passenger's control: cancellation or delay of flight,
no seats available, emergency landing, etc.
If the airline company cannot operate the flight indicated in the ticket, it must offer another flight to the passenger or refund the ticket in case that the passenger cannot accept new flight.
If the reason for your flight cancellation is sickness, death of the passanger or the immediate family member, decline of visa issuance, please apply refund request. This option is available in "My Account".
If the airline company cannot operate the flight indicated in the ticket, it must offer another flight to the passenger or refund the ticket in case that the passenger cannot accept new flight.
If the reason for your flight cancellation is sickness, death of the passanger or the immediate family member, decline of visa issuance, please apply refund request. This option is available in "My Account".